Return Policy
No returns accepted: Due to hygiene and safety reasons, all adult products are non-returnable and non-exchangeable once sold.
No refund for non-quality issues: Refunds are not provided for any reason other than verified product defects.
Pre-order products: Pre-order items have a production period of 90 days. Once production begins, orders cannot be canceled or refunded.
Warranty Policy
Please check our WARRANTY page for details.
Refund and Cancellation Policy
All SEGAI software subscriptions and digital services, including membership subscriptions and add-on packages, are non-refundable and non-cancellable.
Exceptional Cases
If technical issues caused by SEGAI prevent the proper use of the purchased service, please contact [email protected]. SEGAI will provide technical support or service compensation based on the specific situation.
For warranty service or technical support, please contact us:
Email: [email protected]
Required information: Please include your order number, purchase date, product or service details, and a description of the issue to help us process your request efficiently.
⚠️ Important Notes
Please confirm your purchase carefully before placing an order.
Due to the nature and hygiene requirements of adult products, all sales are final.
SEGAI reserves the right to interpret and update this policy at any time.
Are you over 18 years old?
This website contains adult products and explicit content. By entering, you confirm that you are at least 18 years old, or the legal age of majority in your region, and that accessing such content is legal where you live. You agree to view this content responsibly.